How do I cancel my subscription?
If you wish to cancel your subscription Click Here
How do I change my credit card information on file?
Contact us at support@wright-weather.com and we can change this for you.
How is your service so much faster than any one else'sWe pre-generate all of our products and imagery on our computing cluster, in real-time as the data arrives via satellite. Which is unlike others that wait until you request a product to actually build it. The differences in some cases can be measured in minutes. If you have to look at 20 or 30 types of graphics to prepare a forecast, this time savings makes the difference between getting your forecast correct and on time, which essential to a operational forecaster.
Why do the images appear to be distorted in my browser?
By default most browsers enable "Auto Image Resize" so that images will shrink to fit inside the web browser screen. You will may want to disable this function.
In Internet Explorer: Select Tools => Internet Options => Advanced Tab. Then scroll down under the Multimedia section and uncheck "Enable Automatic Image Resizing."
In Firefox: Type the following where the URL normally is entered: about:config
Scroll down and click on the line that reads browser. enable_automatic_image_resizing. Make sure your setting is changed to false.
How reliable is the Wright-Weather service?
Wright-Weather's servers are located at a very secure data center with multiple large Internet providers. The site has backup UPS and generator power. Our new data center is a SAS II certified facility with 24/7 on-site support.
How fast is the Wright-Weather Internet connection?
We are connected to a 1 Gb/sec Internet connection to redundant multiple Tier-1 providers.
What are the Wright-Weather levels of service?
Commercial Account
- Single user license with unlimited access.
- Access from one IP address.
- Customized products made available on a fee per product basis.
- Training available upon request.
Corporate Account (example: Trading Firm)
- Multiple user licenses.
- Simultaneous access from any number of IP addresses.
- Unlimited IP access.
- Auto login from specific IP address or domains.
- Customized products created upon request.
- Password-protected directories for customized products.
- Training available upon request.
The Model Update Status says the model is finished, but when I click on it I get an old image?
Most likely you are "caching" the old image in your browser. Two ways of fixing this are as follows: Exit the browser to flush the cached images. Second, hold the "shift" key down while clicking on a product, this forces a reload of the product. The same issues can come up with loops. Check your cache settings in your browser's preferences for additional information.
I love all the different products and data fields, but I don't know what some of these really mean, where can I go for help or to learn more?
Feel free to either call or e-mail us any time with any questions about products that you see. One of our Wright-Weather meteorologists will get back to you right away.
We need NOAAPORT data, do you provide this type of data?
Yes, we can provide a full NOAAPORT / SBN feed via LDM. Please contact us with your requirements for pricing. |
